1. TERMS OF SALE

Please read these terms carefully before placing an order with us, whether through our website or by any other method. By placing an order, you agree to these terms.

2. ORDER PLACEMENT

To ensure the freshness and optimal bloom of the flowers, please place your order at least 3-5 days in advance.

Full payment is required to reserve a flower order.

Flowers are a one-time-use perishable product. If delivery fails or is delayed for reasons such as a change in itinerary, refusal of delivery while traveling, being unreachable, personal emotional matters, or similar issues, no refunds or exchanges will be issued under any circumstances. We appreciate your understanding.

Due to the unique and seasonal nature of floral materials, we cannot guarantee a 100% exact match to reference photos. However, we will do our best to preserve the overall color scheme and style by substituting flowers of similar color and equivalent value to achieve the desired effect. Once the arrangement is complete, we will take photos and video and send them to you for confirmation before delivery.

For same-day rush orders, arrangements will be made based on the fresh flowers currently available in-store and your budget.

3. PICKUP & DELIVERY

Self-pickup or delivery available.

Delivery fees are charged according to the rate given by the delivery platform.

If delivery is needed, please provide: delivery date, recipient's name, contact number, address, and card message.

Orders not picked up within the same day of the scheduled pickup date may be forfeited without refund.

4. AFTER-SALE SERVICE

Flower gifts are a fresh/perishable product; once an order is placed, returns or exchanges are not supported unless there is a quality issue.

If, upon receipt, the flowers show damage, wilting, or are dead, please contact the shop owner immediately, and we will handle after-sales service for you as soon as possible based on the situation.

After-sales service will not be provided if more than 1 hour has passed since delivery. Thank you for your understanding.

5. CANCELLATION

Orders may be amended or cancelled at no charge up until 24 hours before the scheduled pickup time. To cancel or amend an order, please contact us by email or phone.